Those staying at a campsite do not want to think about meter readings. However, there is a lot to report: how much electricity has been consumed, when the credit runs out, what is settled at the end of the stay. Until now, this was done at RecraPlan via SMS and email. Now WhatsApp is added.
Why WhatsApp
An SMS arrives but gets lost among delivery notifications. An email often goes unread for days while on holiday. For most guests, WhatsApp is the channel that remains open throughout the day — and in which they also respond. This makes the difference between a message that is seen and a message that is missed.
For you as a manager, this means fewer guests coming to the reception asking about their electricity.
What the guest receives
The entire chain around electricity consumption runs via one conversation:
- a message upon arrival with a link to personal consumption
- a notification when the credit is nearly out, with the option to purchase directly
- the final overview upon departure, without anyone needing to check the meter
The guest does not need to install anything or create an account. The conversation is just there, alongside the others.
In addition to SMS and email, not instead of
Not everyone uses WhatsApp, and not every guest provides a mobile number. SMS and email will therefore still exist. Per company, you set the preferred channel; if that is unavailable, the message will go via one of the others.
What it brings you
Fewer questions at the counter, less manual checking, and guests who see for themselves what they are consuming. This last point is not only convenient: insight into their own consumption makes guests more aware — and that ultimately saves on your energy bill.